If you are running a company and considering outsourcing few business functions, it is prudent to think wisely and take informed decision to leverage its benefits. The very first step involves partnering with the right and professional outsourced vendor. Secondly, deciding on which services to outsource. Moving ahead step by step, let’s take a quick look at the factors you should consider while partnering with any outsourcing vendor.
- Check the experience. For instance, if a company is planning to outsource Spanish Call Center services, make sure that an outsourced vendor holds experience in running the Spanish call center.
- Ask testimonials to check what existing clients are saying about the service standard of outsourced vendor.
- Inquire about infrastructure and certifications to analyze whether an outsourced vendor is capable to manage Spanish call center customer services.
- Last but not the least; compare the quotation provided by the outsourced vendor with its competitors. If quotation is too low, it is an indication of “sub-standard services at low cost”.
Once, outsourced service provider finalized, company needs to focus on which business functions need to outsource. The golden rule is “Outsource non-core business activities and retain those business functions which define your business”.
A company can outsource following business functions:
Marketing or Lead Generation – When a business runs on a small scale, it is easy to promote it. However with the time, when business grows, marketing all together will become an arduous task. In such situation, company can plan to outsource certain marketing functions like lead generation, digital marketing, content marketing, etc. Outsourcing lead generation is a smart decision as it helps company in getting refined business leads with high chances of conversion.
Research – You want to launch new product or service in the market, but have no idea whether it will sell? Hire research companies who are actively involved in conducting polling, surveys, focus group, etc., These companies will give detailed report whether business idea will work or not supported with facts and figures. Because research activities are time consuming and expensive also, it is a smart decision to get the desired work completed at a minimal cost from the outsourced vendor.
Human Resource – As soon the company decides to hire a new employee, the work responsibility of HR department grows proportionally. Right from recruitment, successful on-boarding, training, payroll management to employee engagement and retention, the Human Resource department needs to look all. By outsourcing HR function, a company enjoys steady inflow of right talent at the right cost.
Customer Service – Of late, customers prefer connecting with a company through multiple platforms thereby posing a challenge for businesses to deliver consistent and exceptional customer support services. Outsource customer support services to make your business reachable 24*7 to your targeted audiences.
Telemarketing Surveys – Telemarketing is one of the cost-effective methods of connecting with existing and potential customers over phone. Tele-marketing surveys provide an insight about what customer feels about your product, his level of satisfaction and involvement, improvement he is looking forward and so on.